ABOUT FIT E-BIKE CONTROL APP
à Unfortunately, you received the wrong FIT Key Card from your dealer. The Key Card is the identity card of your e-bike and therefore unique. There is only one matching Key Card for the respective e-bike. Please request the correct Key Card from the retailer where you purchased your e-bike.
Make sure that...
- your e-bike is switched on.
- Bluetooth is switched on on your smartphone.
- The E-Bike Control App can access your camera (QR scanner).
Restart the app and try again.
Make sure that...
- your e-bike is switched on.
- Bluetooth is activated on your smartphone.
- your smartphone is not in energy saving mode. This may interfere with the Bluetooth connection under certain circumstances.
If the 3 tips above do not help, restart the app.
Contact your FIT dealer, who can issue you with a new key card. Please note that this may take a few days.
You haven’t added an e-bike to your user account yet, so the information and the image are missing.
Register your e-bike in the «Garage» menu by clicking on the « + » icon.
No, you can add only 1 e-bike to your account. Go to the «E-bike» menu and start the registration process by clicking on the «+» icon.
For example, you may see a different battery in your pass than the one you ordered. Our e-bike pass is based solely on the production data for your e-bike. It does not show subsequent changes. But don’t worry, this has no effect on your warranty or guarantee claims.
Define waypoints in the navigation to plan your desired route. This is easy to do by using the «+» icon when creating a route.
Alternatively, you can link the komoot app to the FIT E-Bike Control app (under Settings – komoot) to define and follow your routes with even greater precision.
The e-bike and FIT Key Card cannot be shared yet with other people. If someone else swipes the FIT Key Card and connects to the e-bike, it will be deleted from the previous user’s account. If this has happened by mistake, you will need to add the e-bike to your account again by clicking on the « + » icon in the « e-bikes » menu in the app.
Select your e-bike from the «E-bikes» menu. Click on «Remove this e-bike from my account» under «E-bike settings». The e-bike has now been deleted from your account. Important: give the FIT Key Card for your e-bike to the new owner.
As soon as the e-bike is added to another account, all personal data linked to that e-bike will be deleted. The new user is therefore unable to access this data.
The position of your e-bike will only be displayed once you have connected to your e-bike via the app for at least 30 seconds. The position at which the app and e-bike were connected for the last time is saved.
If you put together your own route in the map menu, you can save it as a favorite by clicking on the star icon.
As soon as you have registered and connected your e-bike in the app, you can use both functions free of charge.
Some smart phone models have a screen lock that prevents the screen from rotating automatically when the device is rotated. This has to be deactivated so that the drive screen appears automatically after rotation.
Make sure your e-bike’s wheels turn briefly. This activates the sensors and you can see the tire pressure.
From 2019 onward, Huawei smartphones do not have Google services, so our app cannot be officially downloaded. Even if the installation succeeds through hacking, the app will not work properly. Smartphones from 2019 are…
- P50
- Mate X2
- P40 and p40 Pro
- Mate 40
- Mate 30
- Mate X
- Honor 30
...and all Huawei smartphones manufactured after 2020.
Unfortunately, this is not possible.
You can only do this using the FIT E-Bike Control app. You can use the FIT app to connect to your Komoot account. This will give you access to the planned tours. Then start your Komoot tour directly using the FIT app. You can find more information about connecting and navigating with Komoot here: https://www.youtube.com/watch?v=7pAK8LReC2U
The FIT app is designed to be used with the Internet. However, as of FIT app version 1.13.0, short Internet outages or poor reception are no longer a problem – it is also possible to start the FIT app without Internet reception and thus also lock and unlock the e-bike in a dead spot, for example.
The current version is 1.15.0 for iOS and Android (stand 28.3.2024).
You can navigate public and private routes as well as routes planned for friends in the FIT E-Bike Control app as long as you have the corresponding map material on Komoot. This is possible with app version 1.13.0 or higher.
Please note: Change «Completed routes» to «Planned» to run them in the FIT app.
If you have paid for a Lifetime option, a refund is unfortunately not possible. If you have purchased a subscription, it will continue to run for the duration of the contract. After the subscription expires, the functions are then automatically available free of charge.
Note: As a user, you can contact Apple or Google directly and ask for a refund of the subscription costs. Whether and to what extent a refund is possible depends on their goodwill. Unfortunately, FIT has no influence on this.